Learn…

• Learn how to diversify and supercharge your blog’s revenue streams
• Leverage others’ blogs for your own gain
• Maximize your blog’s search visibility and traffic

Moderator:
Stephan Spencer, President, Netconcepts

Panelists:
Jeremy Schoemaker, Founder, ShoeMoney Media
Duane Forrester, Senior Program Manager (SEO), Microsoft, and author of How to Make Money with Your Blog
Steve Spangler, CEO, Steve Spangler Science
Chloe Spencer, Blogger, Neopets Fanatic.com

The value of email marketing in New Zealand has been growing steadily over the years. Not surprisingly email marketing and online communications are the most popular media of choice now, particularly email marketing.

Email is a powerful marketing tool and it integrates well with traditional media. It spurs immediate action, thus generating direct sales, registrations, growth of database and more. It is also more cost effective than paper-based direct mail and achieves greater ROI. However, it is wrought with challenges. And with the passing of the Unsolicited Electronic Messages Act, it’s important for organisations to ensure compliance whilst developing their marketing plans.

Integrated Email Marketing and Online Communications takes a practical approach to ensure continued acquisition, growth and retention of customers through targeted, robust, tried and tested strategies to help lift your email marketing strategies. To help you gain the upper hand over your competition, the course also covers some popular online communications tools that you could implement to supplement your email marketing strategy.

DAY ONE
Digital Communications — Email Marketing, Online and Offline Media
Customers today have more choice available than ever before of how they are communicated with. Customers ultimately want to control the frequency, the content and how they receive their communications. This session covers how email fits within the full marketing mix and how it integrates with other online and offline media.

• What are digital communications?
• How do digital communications fit within the full marketing mix?
• Marketing through email, RSS, blogging, txt, websites
• Platforms – desktop computers, mobile devices
• Integration with other online media
• Integration with offline direct marketing

Developing an Email Strategy
Many companies spend a lot of time, effort and budget acquiring email addresses, but neglect to develop an effective communication strategy once they have them. You’ll learn to develop strategic communication plans to maximise the potential for robust marketing strategies through this session.

• Developing the digital communication strategic plan
• Objectives, strategies and tactical elements
• Understanding the email marketing and digital communications
  process
• How to integrate email marketing into other online and offline media

The Unsolicited Electronic Messages Act: Your Legal Obligations
Understand and ensure that your organisation meets the requirements of the Electronic Messages Act 2007.

• Definition of spam
• Definition of permission levels
• Permission vs. memorable permission
• Industry guidelines and best practices
• How will the Act affect your marketing plans?
• What are the penalties and costs associated with breaches?
• How tight is the current legislation – what are the ways around it?
• How to ensure compliance
• International spam laws – do they apply to companies in NZ?

Data Management: Building and Maintaining a List
Data is at the heart of any form of direct marketing including “email”. It pays to identify the data that you need to collect in order to personalise communications and provide effective reporting.

• Structuring your database – what type of data do you need?
• What are the reporting data requirements?
• “Quantity” vs. “Quality” – retaining the active subscriber
• Cleaning and maintaining data – changes, adds, deletes, fixing misspellings
• What is “provable permission” – recording and time stamping of permission received
• “Offline permission” – how to record permission granted through the call centre, trade shows, network meeting and face-to-face sales activity
• Managing permission across an organisation

In-House or Outsource – Assessing Email Service Providers
Finding the right email service provider is a critical choice for any company. You will explore and learn ways to find the right vendor and technology to manage your campaigns now and into the future through this session.

• How to assess your needs
• Questions you should be asking
• Assessing email service providers in NZ and overseas
• Liaising with your email service provider

DAY TWO
Winning Creative Strategies & Execution for Email
Create email messages that stand out, get read and get the response you plan for.

• “Memorable permission” – planning content your subscribers actually want to read
• Exploring the 19 creative elements (the from line – email brand value, the subject line, the preview pane, position of logo, ratio of text to images, design layout, number and type of links, navigation bar, inclusion of photography, feature offers, location of call-to-action, the words you use and personalisation etc.)
• Email mandatories
• What are the technical specifications?
• Designing effective landing pages and forms
• Use of rich media – video and audio
• Eyetracking and multivariate testing

Increasing Conversion Rates
This session covers how to use data to improve conversions such as open rates, click rates, inquiries and sales.

• Reporting data
• Behavioural targeting
• Event triggered campaigns

Deliverability, Filters and Rendering
Learn techniques to avoid the dreaded “spam” folder and “report spam” button.

• Data collection and tracking
• Filters and list management
• Deliverability reporting codes – messages sent back from ISPs
• About false positives
• Whitelisting – how to get your message delivered every single time
• Image suppression – what’s getting delivered?
• Authentication and reputation
• Rendering your message in email readers

RSS – Spam Free Communications
Is RSS the holy grail of online communications? Lean how to send communications that are completely spam free.

• What is RSS and why use it?
• What are some of the popular RSS readers available?
• iRSS – individualized RSS, sending personalised communications just like email
• Content distribution and syndication

Blogging – Participating in the Ongoing Conversation

• The New Zealand and international blogospheres
• Starting a blog - how to choose a theme
• Posting content – what, how, when
• Dealing with comments
• Making friends – increase your presence in the blogosphere
• Integrating your blog with email and RSS
• Use of video (vlogging) and audio (podcasting)
• Reporting on performance

A focused, well-written blog can get readers hooked on the blog and promote repeat visits to the website or garner subscriptions via RSS feeds and email newsletters. These recurring communications will help to tie potential customers to your site, encourage natural link building and increase repeat visits. Journalists are also more likely to follow a blog or subscribe via RSS than to visit the corporate site repeatedly. So, several avenues of search optimization and online marketing can be addressed with a single blog entity.

From the SEO benefits of business blogging to how it can help your customers, Jeff covers the basics of “who, what and when” of blogging. Read the full article at Practical eCommerce here.

Search engines also love fresh content, and blogs, by definition, are constant sources of new content. If written correctly – or more specifically interestingly – blogs can also provide wider link bait and garner links from outside the blogosphere. Search engines, of course, reward for good, inbound links regardless of whether they’re from other blogs.

Jeff Muendel, Natural Search Analyst for Netconcepts, recommends that eCommerce sites take full advantage of WordPress, a blogging platform that offers a host of SEO-friendly options to allow for excellent search engine optimization. To read more about Jeff’s expert advice about WordPress and plug-ins, like the Yahoo! Shortcuts for WordPress plugin, visit the full article on Practical eCommerce.

One of the questions she covers is: Will blogging really help?

If the blog is optimally created and maintained, with a transparent, sincere voice and a commitment to using it to build relationships as well as links, then, yes, it will help. How much? That depends on how much the company is willing to invest in developing relationships with customers and prospects in the blogosphere. The only time blogging can really hurt is if the bloggers are insincere and dishonest and ignore their audience, or if your company has a god-awful online reputation in the first place. If you’re in a war of attrition over your company’s online reputation, it’s going to take a heck of a lot more than a simple blog to fix the mess you’re in.

For more about this topic, visit the full article about getting started in blogging at ClickZ.

Panelists:
Rick Klau, Strategic Partner Development Content Acquisition, Google
Stephan Spencer, Founder & President, Netconcepts
George Aspland, Founder & President, eVision

In this interview, Steve discusses how Netconcepts has helped him over-achieve his business goals by rebuilding his original ecommerce site and later creating a powerful blog to fuel his viral online success.

Steve states, “I found a couple Web sites [that I liked] and they said “Netconcepts” on the bottom. So I contracted [the company] to redesign the Web site. I wanted to find somebody that wasn’t in my industry, to not get the same old stuff. I liked what [the Netconcepts LLC founder Stephan Spencer] was saying about showing people you’re the expert in that field by what you write. I found out how important it was to have more content, like our experiment library. People started visiting.”

Read entire Wall Street Journal article here.

1. Allowing title tags to be auto-generated (from the post title, category name, etc.). Every category page and most permalink pages (i.e. post pages) should be hand-crafted. Don’t just let the blog software reuse the post title or category name with your blog’s name tacked on in the front. Why? Because an ideal post title is seldom an ideal title tag. Optimizing your post title or category name by working in synonyms, multiple verb tenses, etc. into it can ruin its punchiness and thus its reader impact. For example, “Marketing on MySpace” makes for a great post title but “Social Media Marketing on MySpace, the King of Social Network Sites” makes for a title tag with broader keyword appeal.

   How would you accomplish this? If your blog is powered by WordPress, then you can use my WordPress plugin called SEO Title Tag. It even offers a “mass edit” administrative interface for making bulk edits across dozens or hundreds of pages at once. I am not aware of a similar plugin for Movable Type or other blog platforms, but perhaps this article will spur someone on to write it.

   If you don’t have the time or resources and wish to continue with auto-generated title tags, you should at an absolute minimum hand code the title tag on the home page, and then on the rest of the blog place the blog name at the end of the title tag rather than at the beginning (or remove it altogether). This will give you more uniquely focused title tags.

2. Letting pages get indexed that should never be indexed. Some pages shouldn’t be allowed into the search indices because they are either basically content-less (like the “Email this page” form or “Enlarged photo” pages) or because they are substantively similar to other pages (like the “Printer-friendly” pages). Peruse your indexed pages in Google using the site: query operator and look for which pages don’t deserve to be there. Then disallow them in your robots.txt file.
3. Having multiple homes for your blog. Does your blog have what search engine geeks refer to as “canonicalization” issues? If you can get to a page by multiple URLs, then the answer is “Yes.” For example, ries.typepad.com and www.originofbrands.com and originofbrands.com all lead to the same page.
4. Not using “optional excerpts” to minimize duplicate content. This may be known by other names in other blog platforms, but in WordPress the optional excerpt on the Write Post form is where you can define alternate copy to display everywhere but on the permalink page. That will make the content of the post unique to the permalink page, reducing the potential that you’ll lose rankings for duplicate content because the post would otherwise be included in its entirety on numerous pages, including archives-by-date pages and category pages.
5. Not using rel=nofollow to strategically direct the flow of link gain. Some internal links aren’t very helpful because they have suboptimal anchor text (e.g. “Permalink” and “Comments”). Some external links just leak link gain to nobody’s benefit, such as “Digg this” links.
6. Over-reliance on date-based archives. Most blogs organize their archives by month rather than by keyword. That’s a shame because the anchor text of links is so important to SEO, yet these date-based archives tend to have terrible number-based anchor text. Organizing your blog into categories is a step in the right direction, but implementing tagging and tag clouds across your blog is a much more search engine optimal approach. Then you can ditch your date-based hierarchy, or at least rel=nofollow all those date-based archive links.
7. No stability in keyword focus on category pages. When categories have been selected - at least in part - because of keyword research, then your category pages can be of great SEO benefit. But in order to really give those category pages the best chance at competing for their targeted keywords, the pages need stability in their keyword focus. However, in most cases the keyword focus jumps all over the place as new posts make it into that category page and old posts fall off. Using “sticky” posts which stay at the top of category page regardless of the age of that post will give you the opportunity to incorporate keyword-rich introductory copy into the pages. For example, the sticky post on the Politics category page at businessblogconsulting.com sets the stage with a keyword-rich, relevant and useful introduction to the posts within that category.
8. Suboptimal URLs. The most optimal URLs contain relevant, popular keywords and a minimal number of slashes, without any question marks. If using WordPress, be sure to change your “Permalink Options” to use rewritten URLs rather than the default of post IDs. If using TypePad or Movable Type, change from using the default of underscores to hyphens instead, as hyphens are preferred from Google’s standpoint. TypePad and Movable Type also tend to truncate URLs mid-keyword. Consider for example the post on the TypePad platform titled “Hotels, Hospitality and Social Media” which converted to a URL of http://bloombergmarketing.blogs.com/bloomberg_marketing/2007/08/hotels-hospital.html. Note how the URL was truncated and the works “hospitality” and “social media” were lost. If using WordPress, make use of the “post slug,” to custom write the filename of the post’s URL and eliminate throwaway words from the URL such as “the” that appear in the post title but add no value in the URL.
9. Only one RSS feed, and it’s not even optimized. Each category on your blog should have its own category, so that people who are mostly interested in just one topic can subscribe to - and hopefully syndicate - the category-specific feed. Same thing applies if you have tag pages hosted on your blog. Tag-specific feeds are great for users and for SEO. Optimized RSS feeds are ones that are “full text” not summary feeds, have more than just ten items (e.g. 20 or 50), have keyword-rich item titles, incorporate your brand name in the item titles, include important keywords in the site title, and have a compelling site description.
10. Offering suboptimal podcasts. If you are publishing podcasts on your blog, be sure to optimize the ID3 tag, include show notes with each podcast, create show transcripts (hint: CastingWords offers inexpensive podcast transcription), and ensure you have a presence in podcast directories like iTunes.
11. Putting your blog’s URL or your RSS feed’s URL on a domain you don’t own. Does your blog’s URL contain blogspot.com, typepad.com, wordpress.com, etc.? If so, please repeat after me in a Homer Simpson voice: “Doh!”. This is a disaster waiting to happen. What happens if you want to move to another blog platform or service provider? You won’t be able to 301 redirect. The best you can do is put up a “We’ve moved” post then abandon the blog. Like what my daughter had to do with her Neopets blog when she moved it from neopetcheats.wordpress.com to neopetsfanatic.com. Another mistake is using Feedburner without using their MyBrand service - which means that all your RSS subscribers are subscribing to a URL you don’t control. You’d be in a pickle if you ever wanted to change from Feedburner to another service. After Google acquired Feedburner, they made the MyBrand service free. So there’s no excuse for not using it. I use MyBrand with my blog, so my feed URL is http://feeds.stephanspencer.com/scatterings instead of http://feeds.feedburner.com/scatterings.
12. Using suboptimal anchor text when linking internally. It’s not uncommon for bloggers to use “here” or “previously” or similar suboptimal phrases as anchor text within post copy. Resist the temptation and use relevant keywords instead.

Speakers:
Greg Jarboe, President and Co-Founder, SEO-PR
Stephan Spencer, Founder and President, Netconcepts, LLC
Rick Klau, Strategic Partner Development, Google
Doug Hay, Principal & CEO, Expansion Plus Inc.